Ott tartottunk, hogy letiltották az iTunes kontómat február 15-én. A fórumon és emailen is javasolták többen, hogy próbáljak live chattel az ügyfélszolgálaton beszélni, illetve írjak nekik emailt. Live chatet nem találtam tüzetes keresgélés után sem, így maradt az email.
Február 16-án kaptam választ:
Hi, my name is Luise from iTunes Store Support. I understand your iTunes Account has been disabled without any notice to you, and that you would like to have it re-enabled. I can certainly understand your concern over this matter and I will gladly have this issue looked into.
Before I can do this, however, Apple requires that you provide us with the following account verification information:
– your permission for iTunes to reset your iTunes password (you will be able to change it afterwards)
– the billing address listed on the account
…as well as one of the following:
– the last four digits of the credit card used for your iTunes Store account
– the order number of your most recent purchase
– or the name of your most recently purchased song or application
Once I receive this information, I will forward your request to have the account re-enabled, to a higher tier of support.
I look forward to your reply so that I can further assist with this matter.
iTunes Customer Support
My Hours for this week are:
Fri 1-9:30, Sat 1-9:30, Sun 12:30-9 – Thur 12:30-9
Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.
Ezeket az információkat megadtam a részükre, majd jött a higher tier of support február 22-én:
I have reenabled your account. Your account was disabled because the purchaser of an iTunes Gift Certificate redeemed to your account has refuted the charges with his or her credit card company.
If you purchased the iTunes Gift Certificate on an auction website, it may have been part of a fraud claim. You may want to address the issues with your purchase to the seller, or use any dispute resolution service provided by the auction website or other remedies that might otherwise be available to you.
If the iTunes Gift Certificate was purchased from Apple, the buyer will need to contact his or her credit card company to discuss the disputed purchase.
You can now resume purchasing from the iTunes Store, but the funds from the fraudulent iTunes Gift Certificate will not be made available to you.
I would also like to recommend that you purchase future gift certificates directly from the Apple Store Online, an Apple Retail Store, or an authorized Apple reseller, as any further fraudulent gift certificates redeemed to your account may result in your account being permanently disabled.
iTunes Store Senior Advisor
Thank you for allowing me the opportunity to assist you.
És ennyi, most működik minden megint, még a jelszómat sem resetelték, kb 3 dollár tűnt el az egyenlegemből. Elkezdek újra vásárolni, letöltöm az iGo 1.2.1 update-et Magyarország térképpel, megveszem az Up in the air soundtracket és így tovább.
Lényeget kiemeltem. Szóval egyszer mindenki futhat lyukra. Csak tudnám, ugye, hogy milyen lyukra futottam.